Shipping Policy

At Bro Cheeks, we know you're excited to receive your order, and we're committed to providing a fast, reliable, and transparent shipping experience. Please review our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–2 business days (Monday through Friday, excluding holidays). Once your order has been processed, it will be carefully packaged and prepared for shipment.

During periods of high demand, holidays, promotional events, or product launches, processing times may be slightly extended. If this occurs, we'll do our best to keep you informed.

Shipping & Delivery

After your order has been shipped, you can expect delivery within 5–8 business days. Delivery times are estimates and may vary depending on your location and the shipping carrier.

Once your package has been dispatched, you will receive a confirmation email containing your tracking number so you can monitor your shipment every step of the way.

Tracking Your Order

Tracking information is automatically sent to the email address provided during checkout once your order has shipped. Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Shipping Delays

While we work hard to ensure every order arrives on time, occasional delays may occur due to circumstances beyond our control, including but not limited to:

• Severe weather conditions
• Carrier delays
• High shipping volumes
• Customs processing (for international orders)
• Holidays or peak shopping seasons

We appreciate your patience should any unexpected delays occur.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout. If an incorrect or incomplete address is entered, your order may be delayed, returned, or undeliverable.

If you notice an error in your shipping information, please contact us immediately at brocheeks@outlook.com. While we'll do our best to make changes before your order ships, we cannot guarantee modifications once an order has entered processing.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible at brocheeks@outlook.com. Our support team will work with you and the shipping carrier to resolve the issue as quickly as possible.

Need Assistance?

Customer satisfaction is our priority. If you have any questions regarding your shipment, order status, or delivery, please don't hesitate to contact our support team.

Email: brocheeks@outlook.com

Thank you for choosing Bro Cheeks—we appreciate your support and can't wait for you to rock your new trunks! 🌴😎